FREQUENTLY ASKED QUESTIONS

All our products are handmade in the province of Vicenza, in the area between Nove and Bassano, renowned for its ceramic tradition.

At the moment, we do not have a space open to the public. However, we participate in public events and fairs in Italy. To stay updated, you can subscribe to our newsletter by sending us an email to: lou.arteceramica@gmail.com  with the subject “Subscribe to the newsletter” and, if you wish, a brief introduction.

Yes, all our ceramics are made with certified, non-toxic materials suitable for food use.

Yes, you can discover more works and inspirations by visiting our Instagram profile.

We are happy to evaluate collaborations and special projects as long as they align with our style and techniques.

You can purchase directly from this website. To stay updated on events and sales in Italy, you can subscribe to our newsletter by sending an email to:  lou.arteceramica@gmail.com with the subject “Subscribe to the newsletter” and, if you wish, a brief introduction.

Delivery times generally range around two months. In case of delays, we will notify you in advance.

We accept returns within 14 days of receiving the product, provided it is unused and in original condition. Return shipping costs are the responsibility of the customer.

Yes, all our ceramics are made with certified, non-toxic materials suitable for food use.

Yes, we regularly collaborate with chefs, interior designers, and concept stores. Write to us about your project, and we’ll be happy to discuss it.

Yes, we also ship outside the European Union.

Orders shipped to non-EU countries may be subject to customs duties and additional taxes. Any such extra costs are the responsibility of the recipient.

We have no control over these charges and cannot predict their exact amount. We recommend contacting your local customs office or tax authority for more information before placing an order.

Please also note that cross-border shipments may be opened and inspected by customs authorities. It is important to comply with all laws and regulations of the destination country. We cannot accept responsibility for any legal issues arising from failure to comply with such regulations.