Question 1

Where is your ceramic produced?

Accepted Answer

All our products are handmade in the province of Vicenza, in the area between Nove and Bassano, renowned for its ceramic tradition.

Question 2

Can I visit your atelier?

Accepted Answer

At the moment, we do not have a space open to the public. However, we participate in public events and fairs in Italy. To stay updated, you can subscribe to our newsletter by sending us an email to: lou.arteceramica@gmail.com  with the subject “Subscribe to the newsletter” and, if you wish, a brief introduction.

Question 3

Are your ceramics food-safe?

Accepted Answer

Yes, all our ceramics are made with certified, non-toxic materials suitable for food use.

Question 4

Do you make products other than those on your website?

Accepted Answer

Yes, you can discover more works and inspirations by visiting our Instagram profile.

Question 5

Do you make custom ceramics?

Accepted Answer

We are happy to evaluate collaborations and special projects as long as they align with our style and techniques.

Question 6

How can I purchase your ceramics?

Accepted Answer

You can purchase directly from this website. To stay updated on events and sales in Italy, you can subscribe to our newsletter by sending an email to:  lou.arteceramica@gmail.com with the subject “Subscribe to the newsletter” and, if you wish, a brief introduction.

Question 7

What are the delivery times?

Accepted Answer

Delivery times generally range around two months. In case of delays, we will notify you in advance.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 14 days of receiving the product, provided it is unused and in original condition. Return shipping costs are the responsibility of the customer.

Question 9

Are your ceramics dishwasher-safe?

Accepted Answer

Yes, all our ceramics are made with certified, non-toxic materials suitable for food use.

Question 10

Do you collaborate with professionals or businesses?

Accepted Answer

Yes, we regularly collaborate with chefs, interior designers, and concept stores. Write to us about your project, and we’ll be happy to discuss it.

Question 11

Do you ship outside the European Union? What about customs duties?

Accepted Answer

Yes, we also ship outside the European Union.Orders shipped to non-EU countries may be subject to customs duties and additional taxes. Any such extra costs are the responsibility of the recipient.We have no control over these charges and cannot predict their exact amount. We recommend contacting your local customs office or tax authority for more information before placing an order.Please also note that cross-border shipments may be opened and inspected by customs authorities. It is important to comply with all laws and regulations of the destination country. We cannot accept responsibility for any legal issues arising from failure to comply with such regulations.

Free shipping on orders over 100€

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